How fast do I get access after signing?
It depends on the lot. The B300 block in Kuala Lumpur is available now and is handed over once payment and acceptance benchmarks are done. B300 nodes in Iowa are ready for service within 12 weeks after the 30% deposit is paid. B200 nodes in Los Angeles are available from November 2026. The exact window is written into your agreement, and billing starts only after acceptance benchmarks pass.
Which terms do you offer?
Each lot has its own term. B300 in Kuala Lumpur: 3 months for the whole 8-node block, paid up front. B300 in Iowa: 36 or 60 months from a single node, take-or-pay with 30% at signing; the 60-month term carries the lower rate. B200 in Los Angeles: month-to-month. The rates are on Pricing; the written quote confirms the delivery window and the exact node configuration.
Is the reservation paid or binding?
Requesting a configuration is free and creates no obligation. Your quote — site, delivery window, spec and rate — comes within 24 hours. Payment then locks your nodes and rate: 30% at signing on 36- and 60-month terms (take-or-pay from that point), the full term up front for the Kuala Lumpur block.
How do I lock my slot and rate?
Request a configuration → written quote within 24 hours → you accept → KYC, then MSA and order form → payment invoice → nodes and rate locked. On 36- and 60-month terms the invoice is a 30% prepayment, take-or-pay, with the remaining 70% invoiced monthly per the agreement; the Kuala Lumpur block is invoiced for the full term up front; B200 month-to-month is invoiced monthly.
Can I cancel a locked reservation?
A locked reservation is a rental contract, not a hold: the 30% prepayment on 36- and 60-month terms is credited to your term and is not refunded if you cancel. For the other lots, cancellation terms are set in the agreement. Until you accept a quote, nothing is owed.
What if the delivery window slips?
If the delivery window in your agreement is missed, you choose: a rate reduction for the delay, or a full refund of the prepayment if the delay is material. Billing never starts before acceptance, and your rate does not move.
What if the cluster doesn't pass acceptance?
Acceptance criteria are written into your agreement before delivery. If the cluster doesn't pass them, the prepayment is refunded in full. The criteria are spec-based until first delivery: nccl-tests all_reduce inside the node over NVLink and across nodes over the cluster fabric, against the bandwidth thresholds named in the agreement; DCGM diagnostics at level 3; and a burn-in run.
Can I train across multiple nodes?
On B300, yes. Nodes in one reservation are delivered together as a single cluster over NVIDIA ConnectX-8 networking — 8× 800G per node, one per GPU, on both B300 lots — so multi-node training works from day one. The B200 nodes in Los Angeles have 2× 200 Gb/s BlueField-3 per node: they suit inference and single-node workloads, not multi-node training.
How does billing work?
36- and 60-month terms: a 30% prepayment invoice after you accept the quote, then monthly invoices per the capacity agreement. The Kuala Lumpur block: one invoice for the full 3-month term up front. B200 month-to-month: monthly invoices. Billing starts only after acceptance benchmarks pass. No egress fees.
What SLA do you offer?
The B300 block in Kuala Lumpur carries 99.975% monthly uptime, with service credits of 10%, 25% or 100% of the monthly fee when uptime falls below 99.975%, 99% or 95%. For the other lots, service levels are set per cluster in the agreement and backed by service credits — see Terms for the credit mechanics.
Who can use the service?
Our nodes are hosted in the United States (Iowa and Los Angeles) and in Malaysia (Kuala Lumpur). The hardware is of U.S. origin, so U.S. export controls apply and we follow them: every organization passes screening during quote acceptance, before workloads run.
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