Refund Policy.

The Service is prepaid: you top up a balance and usage is deducted from it. Unused balance is refundable on request within 30 days of the corresponding top-up, to the original payment method, less any non-recoverable payment-processing fees. To request a refund, write to cloud@theai.com from your account email; we process approved refunds within 10 business days.

• Consumed usage (per-minute charges for time your instances were RUNNING).
• Prepaid term contracts (1 month / 3 months / 6 months / 1 year) once provisioning has started — including where you terminate the instance before the term ends. Take-or-pay reservation prepayments follow the capacity agreement.
• Amounts forfeited due to termination for breach of the Terms of Service (including export-control violations).

Top-ups made by bank wire or USDC are refunded through the same channel they were received, subject to the same 30-day window for unused balance, and net of transfer costs. Additional compliance checks may apply before such refunds are released.

If an instance was unusable due to a fault on our side, contact capacity@theai.com — we credit affected time back to your balance at our discretion. Nothing in this Policy limits rights you may have under applicable mandatory law.