Refund Policy.

REFUND POLICY · THEAI LTD · INNOVATION ONE, DIFC, DUBAI, UAE · LAST UPDATED OCTOBER 29, 2026

CHANGELOG · OCT 29 — THREE LOTS: B300 IN IOWA (36 OR 60 MONTHS, THE 24-MONTH TERM IS WITHDRAWN; TIER III DATA CENTER; READY WITHIN 12 WEEKS AFTER THE DEPOSIT), AN 8-NODE B300 BLOCK IN KUALA LUMPUR AVAILABLE NOW (3 MONTHS), B200 IN LOS ANGELES MONTH-TO-MONTH FROM NOVEMBER; NODES HOSTED IN THE UNITED STATES AND MALAYSIA; PAYMENT AND REFUND TERMS FOR THESE TWO LOTS ARE SET IN THE WRITTEN QUOTE AND THE AGREEMENT; EARLIER SITE, TERM AND DELIVERY NOTES BELOW ARE SUPERSEDED; OCT 9 — RESERVED TERMS OF 24 OR 36 MONTHS ONLY, NODES HOSTED IN THE UNITED STATES (ATLANTA, GEORGIA); SEP 27 — RESERVED CAPACITY ONLY (ON-DEMAND AND PREPAID-BALANCE CLAUSES REMOVED), WIRE PAYMENT, SLA TARGET PER AGREEMENT; SEP 24 — NODES HOSTED IN CANADA AND THE UNITED STATES; SEP 4 — DELIVERY-WINDOW AND ACCEPTANCE TERMS; SEP 3 — 24-MONTH TERM; AUG 31 — 30% PREPAYMENT TERMS

1 · RESERVED CAPACITY — THE 30% PREPAYMENT

Requesting a configuration and receiving a quote costs nothing and creates no obligation. Once you accept a quote, a 30% prepayment invoice locks your slot and rate; from that point the reservation is take-or-pay. The prepayment is credited to your term. This section covers the 36- and 60-month terms; for other lots (the B300 block in Kuala Lumpur, B200 in Los Angeles), payment and refund terms are set in the written quote and the agreement.

Missed delivery window. If the delivery window in your agreement is missed, you choose: a rate reduction for the delay, or a full refund of the prepayment if the delay is material. Billing never starts before acceptance, and your rate does not move.
Failed acceptance. Acceptance criteria are written into your agreement before delivery. If the cluster doesn't pass them, the prepayment is refunded in full.
Cancellation by you. A locked reservation is a rental contract, not a hold: the 30% prepayment is not returned if you cancel, and the remaining schedule follows the capacity agreement.

2 · WHAT IS NOT REFUNDABLE

Reserved capacity agreements (36- or 60-month terms): the 30% prepayment after a cancellation by you, and invoices for capacity already delivered and accepted — including where you stop using the cluster before the term ends.
Amounts forfeited due to termination for breach of the Terms of Service (including export-control violations).

3 · SERVICE ISSUES

If a node was unusable due to a fault on our side, contact cloud@theai.com — affected time is credited per the SLA in the Terms. Nothing in this Policy limits rights you may have under applicable mandatory law.